Customer Service Executive
- Destek Business India
- 1 to 3 Yrs
- Delhi, NCR
- 6 years ago
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Job Description
Dear Candidate,
We are Searching Customer Care Executive , Desirable Qualification & Criteria for the role.
- Only Graduates.
- Minimum 1 year experience in Voice Process.
- Males / Females both can apply.
- Should be Flexible to work in 24/7 Environment.
- Excellent Communication Skills.
- Good Customer Service Skills & Should display good Analytical Abilities.
- No MTI
- Only BPO Voice Process exp. shall be preferred.
Job Responsibilities:
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Ensure that customers confidential information is properly protected and only used for official purposes.
- 6 Days Working, No cab & No Meals.
- Rotational Shifts & Rostered Week Offs.
- 9hrs Staffing 8hrs Login.
Required Knowledge and Skills:-
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
- Strong communication skills characterized by excellent writing and speaking skills.
- Must possess good multi-tasking skills. 4. Should have good negotiation skills and be able to influence people.
- Ability to use computers efficiently and must learn how to use new software/CRM.
- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
- Must have a keen eye for detail and follow instructions.
Salary For this process
CTC 25600/pm
In hand 25300/pm
Thanks
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Service ExecutiveContact Details:
Company: Destek Business IndiaLocation(s): Delhi, NCR+ View Contact
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₹ 2.0 - 3.0 Lakh/Yr
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