Inviting Applications for Customer Service @ Genpact

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Genpact Mega Walk in Drive for Customer ServiceFrom 10th to 14th February

Work Location:Hyderabad

Inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications

Walk-in Date: 10th to 14th February ( Monday to Saturday )

Contact Person: Pannala: 9652342***

Email id :

Interview timings- 11am to 2pm

Interview location:

Hafeezpet:

Genpact, Phoenix Towers, Near Bharat Petroleum, Hafeezpet

Landmark: Opp Green Bawarchi Hotel

Shifts: 24*7

Please Mention HR Pannala on the Resume and walk in directly to the Venue

Responsibilities:

• Respond to customer inquiries and problem escalations
• Maintain a thorough understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Qualifications:

Minimum qualifications:

• Any graduate can apply.
• Freshers are eligible

Preferred qualifications:

• Candidates Fluent in Hindi and English
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with a neutral English accent.

Documents to be carried:

2 UPDATED COPIES OF RESUME
ORIGINAL AADHAR And PAN CARD IS MANDATORY
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

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