The Sales Consultant is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through
Professionalism, trustworthiness, sincerity, positive attitude and a business-like appearance in every customer touch point.
DUTIES AND RESPONSIBILITIES
Greets all customers promptly; provides timely professional service.
Completes Customer Records (CDIF) promptly and accurately.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
Improve SSI , RDI or any other customer satisfaction related scores
Builds customer loyalty and promotes the dealership brand image.
Is accurate and timely in completing paperwork and assigned tasks.
Sells accessories, Insurance and Finance products.
Delivers vehicle to customers in a positive and memorable way.
Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
Identifies repeat customers and treats them accordingly.
Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
Notifies prospects of upcoming special programs and promotions.
Calculates and tracks progress of sales and prospect goals and sales deals.
Shifts priorities and goals as work demands change.
Maintains composure and courtesy in dealing with customers and fellow employees.
Ensures that work is completed on time and as required
Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).
Identifies ways to improve operations and customer service.
Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
Reference existing manuals, publications and other written documents to obtain needed information.
Keeps up-to-date on products and competitor products.
Meets or exceeds monthly income and sales goals.
Maximum closing of recommendation sales
Graduate (Technical / Non-Technical) / MBA
Sales and Marketing qualification would be added advantage.
Marketing or Sales experience (counter / door to door).
Auto industry (4W) experience preferred.
Should possess 4W driving license.