Trainee Customer Care Associate - Mumbai
- Shoppers Stop
- 0 - 1 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job Description:
Eligibility Parameters: Fresher.
Preferred Industry: N/ A.
Age cap: 25 years.
Position Reports to: Department Manager / Trainee Department Manager.
Reportees: Nil.
Education Qualification:
TCCA: Intermediate.
CCA: Graduate.
Fashion Assistant: MBA or minimum 12th with minimum one year course in Retail/ Fashion/ Hospitality/ Aviation.
Required Competencies:
Communication skills.
Customer Focus.
Team work & Networking.
Process Orientation.
Location: Home Stop, Link Road, Mindspace, Malad West, Mumbai, Maharashtra, India.
Department
:
Homestop-Mumbai-Malad (U712)
Skills Required
:
Communication, Customer Focus, Team work & Networking, Process Orientation.
Role
:
Key Accountabilities/ Responsibilities:
The most important end-results for which an incumbent would be held responsible at the end of the year.
Ensuring maximum conversion of walk in by attending each and every customer.
Assisting the customers by understanding their needs and closing the sale accordingly.
Increasing the ticket size by Cross selling and Up-selling.
Planning and striving to achieve the sales target of the assigned section.
Taking active feedback from customers through suggestions forms, tablets.
Educating customers about the First Citizen Program and ensuring maximum conversions.
Educating customers on the mobile app and ensuring maximum downloads.
Educating the customers on the new promotions & offers.
To ensure timely closures of all processes related to inventory management and control.
To receive stocks on floor and display them as per VM norms.
To maintain the display, ensure proper ironing, folding, piling, colour blocking etc as per VM norms.
To ensure cleanliness and upkeep of the assigned section.
Customers and ensure excellent customer service
Ensuring safety of merchandising through 100 % tagging.
Cashiering / billing as per the billing process.
Attend training as per the training schedule and complete all online certifications as per timeline.
Location
:
Mumbai, Maharashtra, India
Salary
:
10000 to 12000
Job Classification
Industry: Retail / WholesaleFunctional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Internship
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Shoppers StopLocation(s): Mumbai
Keyskills: Hospitality Customer Care Associate Networking Aviation Process orientation Management Trainee Billing Inventory management Customer service Merchandising
Shoppers Stop
Shoppers Stop Ltd The foundation of Shoppers' Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture - Shoppers' Stop. From its inception,...
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