Job Responsibilities
Follow the Kanban board amp; resolve tickets as per the process to meet the SLA
Support the solution to ensure the Application is optimized for performance and reliability
Take part in maintenance windows for change implementation and on- call shift schedule as needed
Follow the monitoring and alerting and suggest improvements in the metrics amp; KPIs
Contribute to design discussions with team and integrate suggestions and changes that improves overall platform operability.
Implement code where needed with high quality , consistent with standards for the group.
Unit test software components to ensure module- level functionality and data structure consistency.
Provide documentation as appropriate including design documentation , comments in code and end- user documentation.
Consult with other technical team members and management on industry best practices.
Discuss and agree on innovative solutions applicable to our cloud services environment.
Maintain and enhance internal tools.
Find opportunities for automation to eliminate manual tasks and increase platform reliability. Deploy and assist with maintenance of automation technologies
Provide input to improve scalability and reliability of infrastructure.
Provide Level 2/3 Level Support for the solution
Education and Experience
A Bachelor s degree in Computer Science or related field or 5+ years of professional work experinece in a related field.
Experience with supporting and deploying cloud based applications.
Required/Preferred Skills
An ideal candidate should have extensive experience and knowledge in the following areas:
o Application
Experience in deploying and supporting web based applications.
Ability to think in a Cloud Services manner.
Experience with orchestration toolsets.
o Operations
Understanding of operational concepts like change management , on call rotations , escalations , uptime , etc...
Experience in manageing production systems on a very large scale.
Experience working with virtualization: VMWare , HyperV , etc...
Experience working with DB s: MSSQL , MySQL , Postgres , Mongo , Cassandra , etc...
o Software Devlopment
Experience with cloud and server architecture
Experience with REST APIs , micorservices developement and deployment.
Experience with security- relevant protocols
o OS
Deep understanding of one of the major OS families (Linux or Windows)
o Security
Conscious of security concerns
Healthy fear of implementing an insecure solution
o Automation
Experience with automation technologies (Ansible , Puppet , Chef...)
Experience with PaaS technologies (CloudFoundry , Openshift , etc...)
Experience with IaaS technologies (OpenStack , Azure Stack , etc...)
o Public and Private Cloud
Experience with Public cloud hosting (AWS , Azure , GCP , etc..)
Experience with Private hosting (Private datacenters , Rackspace , etc...)
o Interaction amp; Communication
Good social interaction with the immediate team as well as other teams
Ability to work in an extremely geographically distributed company
Excellent communication skills across multiple mediums.
Collaboration and project management tools: Jira , Confluence , etc.
Keyskills: Computer science VMware Change management Automation Linux Project management MySQL Windows Operations Monitoring