Desired Candidate Profile
Greetings from Randstad!
We are hiring for Associate Software Engineer Role for a 29 billion dollar organisation with 66000 employee across the globe.
We are hiring Freshers and experienced candidates ( Any Graduation) for HP Enterprise for the Server Support Division. Designation: Associate Software Engineer
Level: L0 (Help Desk Engineer)
International voice
Free Pick up and Drop
Rotational Shift and off
Salary: Upto 3.2LPA
Job Description
Good customer handling skills and basic knowledge in data center technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
Thanks,
Neha
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Any Doctorate - Any Specialization
Contact Details:
Keyskills:
Networking
International Voice
Customer Handling
Monitoring Tools
Server Support
Data Center
Software Engineering
Event Management
Report Preparation
Monthly Reports