Customer Care Executives @ Job Kart

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support service resolving
customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that
have been identified as crucially important during each and every customer support
engagement
Ability to assess customer sentiment at all stages during the communication, to take
the lead in escalating an issue on behalf of the customer and to arrange for a
supervisor to mediate in the interaction if deemed necessary by you or if requested by
the customer.
Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism, whilst working towards achieving agreed
operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical
Services team to help resolve customer issues (escalation points, knowledgebase tools,
internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.

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Keyskills:   Spoken English