Technical Support Associate @ Concentrix

Job Description

Job Title: Technical Support Associate
Role Overview
Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Role & Responsibilities:
Responds to customer technical problems/issues related to hardware, software
and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.
Candidate requirement:
Should be open to work in days shifts .
Should have excellent communication skills in English.
Should have strong technical skills
Educational Qualification:
Undergraduates/ Graduate freshers & experienced both can apply.
B-tech graduate and with at least 6 months of international call center experience may apply.

Salary up to 22k take home ,attractive Incentives amount.
One side cab and for other side travel allowance 1,750/-
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs ,Gratuity.

For telephonic interview or to enquire about more job openings, please connect with Concentrix
Hiring Specialist:

Job Classification

Industry: BPO / Call Centre / ITES,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Concentrix Daksh

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Keyskills:   bpo customer service associate customer service kpo customer support CSA technical support voice process international call center non voice b.tech technical skills technical voice process communication skills