Sales Associate/customer Service Voice Process @ Concentrix

Job Description

Job Description: - Inbound Customer Service / Upselling.

Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service.

Roles & Responsibilities:-
o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services & Healthcare vertical.
o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile:-
o Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
o BE/Btech freshers are eligible  with minimum 1 year ICC Experience.
o Excellent verbal and written communication skills.
o Flexible with 24/7 Environment.
o Salary up to 24,000 take home & attractive Incentives amount

Additional Benefits:-

o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect with Concentrix Hiring Specialist OR Walk-In at below mentioned address:-

Concentrix Recruitment Center:

Bestech business tower sector 48 sohna road , Ground Floor, Near Huda City Metro Station Gurgaon - 122002, Haryana, India.

Please Call HR to Schedule your Interview:

Shadab 9873720*** email:- mo************i@co*******x.com

Job Classification

Industry: BPO / Call Centre / ITES,
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Concentrix Daksh

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Keyskills:   upselling voice international calling inbound customer service outbound calling sales customer support voice process voice support customer service representative selling communication skills customer care executive