Kindly find the JD below
Share your profiles to ka******v@tr****t.com), 9886315***
OTE 1 : Candidate should have Excellent communication, they should clear the VnA Test
NOTE 2 : There is No WFH, Candidate has to go Office Location only,
NOTE 3 : Shift is 24/7, Rotational Shift
NOTE 4 : Jo Location Bangalore only
Troubleshooting and resolving complex issues with MS Office products, 0365 domain knowledge, Windows/MAC skills
MAC skills mandatory atleast some basics like OS upgrade and understanding on MAC OS.
Troubleshooting and resolving connectivity issues, such as and not limited to VPN, LAN, and Home networks & mac issues
Be in a bridge in whether to decide if an Onsite visit is required/ if the issue could be resolved from a Service desk space and thus help in identifying if a physical resource is required to complete the work and dispatch if needed.
Document technical process solutions, and prepare knowledge articles to enhance service desk resolution.
Handling Complex incidents & tasks within the required SLA, and ensuring good customer satisfaction from end users. Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Keyskills: IT Service Desk outlook Voice Support service desk vpn troubleshooting windows