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Service Desk- Bangalore - Bengaluru/Bangalore @ Trigent

Home > IT Support

 Service Desk- Bangalore - Bengaluru/Bangalore

Job Description

Kindly find the JD below

Share your profiles to ka******v@tr****t.com), 9886315***


OTE 1 : Candidate should have Excellent communication, they should clear the VnA Test

NOTE 2 : There is No WFH, Candidate has to go Office Location only,

NOTE 3 : Shift is 24/7, Rotational Shift

NOTE 4 : Jo Location Bangalore only

 Troubleshooting and resolving complex issues with MS Office products, 0365 domain knowledge, Windows/MAC skills

MAC skills mandatory atleast some basics like OS upgrade and understanding on MAC OS.
Troubleshooting and resolving connectivity issues, such as and not limited to VPN, LAN, and Home networks & mac issues
Be in a bridge in whether to decide if an Onsite visit is required/ if the issue could be resolved from a Service desk space and thus help in identifying if a physical resource is required to complete the work and dispatch if needed.
Document technical process solutions, and prepare knowledge articles to enhance service desk resolution.
Handling Complex incidents & tasks within the required SLA, and ensuring good customer satisfaction from end users. Roles and Responsibilities



Desired Candidate Profile



Perks and Benefits



Job Classification

Industry: IT Services & Consulting
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MS/M.Sc(Science) in Nursing
Doctorate: Any Doctorate

Contact Details:

Company: TRIGENT SOFTWARE PRIVATE LIMITED
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills:   IT Service Desk outlook Voice Support service desk vpn troubleshooting windows

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 1,25,000 - 6,00,000 P.A

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Trigent

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