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ESOC Executive - Mumbai - Jio - 1 to 3 years

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 ESOC Executive - Mumbai - Jio - 1 to 3 years

Job Description

The ESOC Advisor shall provide exceptional service through advanced
specialized knowledge and advice on both technical and non-technical
queries (voice and non-voice) in the following areas: Wireline service
solutions, Billing, Network and Device, Acquisition / Provisioning and
Sales and Marketing. They will also perform retention and marketing
activities to enhance jio s share of customer wallet



Skills & Competencies :


Good Communications and Interpersonal Skills
Analytical abilities
Customer experience / Customer service
Telecom and Technical Product Und

Job Classification

Industry: Telecom / ISP
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Production/Industrial
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Jio
Location(s): Mumbai

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Keyskills:   Telecom Interpersonal skills Executive Sales Networking Analytical Billing Wireline Customer service Customer experience

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Jio

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