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Opening _Process Manager_Chennai - Chennai @ Hexaware Technologies

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 Opening _Process Manager_Chennai - Chennai

Job Description

Opening _Process Manager Chennai


Experience

  • 10-12 years of experience in BPO with expertise in US-HRO Domain
  • Good understanding of US Payroll, Benefits & Retirement Administration

Technical Competencies: (Job related)

  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen
  • Lead and drive business by establishing strong alliances with clients
  • Talented in Customer Management who can improve team performance on customer service metrics and SLA delivery
  • Expertise in quality assurance who can establish, implement, and maintain the quality management system to ensure the highest quality outcomes possible
  • Experience in US HRO with complete knowledge of US-Payroll, US-Tax, US-Benefits, US-Retirement & Compliance
  • Lead, develop and inspire the team by managing, organizing, motivating, guiding and performing planning for teams as well as facilitating the resolution of any conflicts
  • Should oversee and manage all activities related to the performance management cycle and provide feedback to employees related to their roles and responsibilities
  • Excellent MS Office skills

Soft Skills

  • Excellent communication & interpersonal skills
  • Good Leadership and teamwork skills
  • Analytical and problem-solving skills
  • Time management and organizational skills
  • Risk and cost management skills.

Good decision making and conflict management skills


Interested candidate can send in CV at ra****2@he*****e.com or call 8939703***


Regards,

Ramya

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: HEXAWARE TECHNOLOGIES LIMITED
Address: M/s. Loma Co Developers 1 Pvt. Ltd. SEZ, IT, Building, Block No. 01, Q1, 6th and 7th Floor,, Level 2 and 3, Plot No. G-4/1, TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, NAVI MUMBAI, Maharashtra, India
Location(s): Chennai

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Keyskills:   us payroll quality management process improvement Operations

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

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