Job Description
Opening _Process Manager Chennai
Experience
- 10-12 years of experience in BPO with expertise in US-HRO Domain
- Good understanding of US Payroll, Benefits & Retirement Administration
Technical Competencies: (Job related)
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen
- Lead and drive business by establishing strong alliances with clients
- Talented in Customer Management who can improve team performance on customer service metrics and SLA delivery
- Expertise in quality assurance who can establish, implement, and maintain the quality management system to ensure the highest quality outcomes possible
- Experience in US HRO with complete knowledge of US-Payroll, US-Tax, US-Benefits, US-Retirement & Compliance
- Lead, develop and inspire the team by managing, organizing, motivating, guiding and performing planning for teams as well as facilitating the resolution of any conflicts
- Should oversee and manage all activities related to the performance management cycle and provide feedback to employees related to their roles and responsibilities
- Excellent MS Office skills
Soft Skills
- Excellent communication & interpersonal skills
- Good Leadership and teamwork skills
- Analytical and problem-solving skills
- Time management and organizational skills
- Risk and cost management skills.
Good decision making and conflict management skills
Interested candidate can send in CV at ra****2@he*****e.com or call 8939703***
Regards,
Ramya
Job Classification
Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: HEXAWARE TECHNOLOGIES LIMITED
Address: M/s. Loma Co Developers 1 Pvt. Ltd. SEZ, IT, Building, Block No. 01, Q1, 6th and 7th Floor,, Level 2 and 3, Plot No. G-4/1, TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, NAVI MUMBAI, Maharashtra, India
Location(s): Chennai
Keyskills:
us payroll
quality management
process improvement
Operations