Senior DevOps Engineer - Hyderabad
- Thomson Reuters
- 3 - 6 years
- Hyderabad
- 2 years ago
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Job Description
- Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
- Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
- Provide input to records, quality systems and management reports as required
- Contributes to the definition and implementation of improved operability on new and current systems.
- Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit.
- Identifies risks & issues and takes ownership to deliver appropriate resolutions.
- Provides technical expertise for root cause analysis and problem management.
- Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
- Works and cooperates with internal and external groups when required in order to fully support environments and maintain service.
- Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
- Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
- Provides specialist support during complex and/or major incidents.
- May be asked to lead recovery efforts during major incidents within business unit.
- Deputize for the team manager as required.
- Contributes to or author technical documentation such complex changes instructions.
- Reviews, and updates as appropriate, operations procedures, standards, and technical policies.
- May be asked to assist with production of white papers on technical R&D projects
- Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
- Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors ability to provide service.
- Responsible to seek out all information and to fully understand all aspects of each device s technology configuration and uses all approved engineering tools available to implement conforming change.
- Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions.
- Reviews and coordinates the implementation of proposed modifications, and changes to the production environment.
- Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.
- Database Engineer:
- Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues.
- Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts.
- Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures.
- Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery).
- Platform Engineer:
- Packages company approved hardened versions of targeted operating systems.
- Ensures stack of agents for management systems are properly installed and connected.
- Maintains patch levels in accordance with change management and security standards.
- Storage Engineer:
- Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more.
- Works closely with architecture teams to set, communicate, and maintain storage standards.
- Network Engineer:
- Reviews the network infrastructure documentation/ run book for standards adherence.
- Complies with all routing and rules sets, sequences, defaults, and standards.
- Documents and maintains all applicable configuration standards.
- Assures all NIC and port speeds are appropriately locked down.
- Application Engineer:
- Fully familiarizes self with all aspects of the developed code.
- Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment.Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.
Job Classification
Industry: BPO / Call CentreFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Thomson ReutersLocation(s): Hyderabad
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Keyskills: Application support Change management Costing Quality systems Problem management System design Stored procedures Troubleshooting Technical documentation Capacity planning
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