Team leader work force Management-70k
- Sharda IT Services
- 1 to 3 Yrs
- Delhi, NCR
- 3 years ago
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Job Description
:Responsible for the overall management WFM team to include hiring, training, scheduling, setting of goals, prioritization of work, performance reviews, etc. Provide team coaching and development by accurately accessing strengths and opportunities, giving timely and actionable feedback, as well as motivate direct reports to optimize performance Ensure that the scheduling function is providing optimal forecasting, scheduling, and identifying new methods, strategies, and opportunities Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency Provide analytics on trends and use data to identify drivers while continuing to evolve Member Services reporting structure such as Tableau integration coordinate with operations teams to ensure consistent business / operational goals Develop and maintain short- and long-range forecast/capacity plans and ensure sufficient staff is available during peak periods Analyze historical call trends by source, handle time, and root cause to identify operational opportunities and pro-actively communicate this information to leadership while implementing appropriate action plans Review and analyze the monthly, quarterly, and yearly Contact Center Performance Reports for both internal and external stakeholders and distribute as required Perform other related duties and assignments as required and as assigned by Senior Management, Support Services. Design business analysis and data recording systems for use throughout the department Maintain databases and perform updates as necessary to ensure accuracy Regularly examine data reports to locate and resolve mistakes throughout Accurately analyze and collect data for various types of business reports Create business reports that provide insight into key data points Monitor data to identify changes in financial and business trends.
Interested candidates can call/ Whatsapp MITA hidden_mobile of Sharda // Urgent requirement// References are most welcome
Employement Category:
Employement Type: Full timeIndustry: Travel / Tourism Role Category: Operations Management / Process Analysis Functional Area: Not ApplicableRole/Responsibilies: Team leader work force Management-70kContact Details:
Company: Sharda IT ServicesLocation(s): Delhi, NCR
Keyskills: team leader work force management tl work force management team leader wfm
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