Manager - CRM - Mumbai - Whitehat Education

Job Description

Roles & Responsibilities:

• Conceptualise, plan and execute CRM campaigns that drive traffic, repeat purchase and cross sell.
• Segment the user base to deliver personalised communication and offers.
• Analyse data and identify actionable insights to increase repeat business for online channels
• Maintain and publish performance dashboards
• campaign level, cohort level, channel level
• Design experiments and run A/B tests to improve existing campaigns / processes.
• Good hands on experience on clevertap and other sms/email tools/providers Skillsets and requirements: Immediate joiners would preferred -4-7 years- experience in a data driven function.
• Comfortable with numbers to make focused decisions
• Team player with excellent written and verbal communication skills.
• Ability to learn quickly and willing to apply new concepts.
• CRM experience in an ecommerce/consumer company preferred
• MBA from premier institutions

Qualifications & Experience:

• CRM experience in an ecommerce/consumer company preferred
• MBA from premier institutions Our values Our 7 values are the pillars on which the organisation rests.
• They are woven into everything we are and everything we do, and we expect our people to model them.
• 10x Thinking, 10x impact Continuous innovation and new thinking, for 10x ideas, outcomes and impact
• Daily Improvement Continuous improvement through daily focus on details. Make today better than yesterday, and tomorrow better than today
• Be an owner, not a renter Dont wait to be told what to do. Take responsibility for every crack in the house and fix it yourself 4. Creating Joyful Learning Experiences Each touchpoint and experience so joyful that every learner creates truly remarkable things
• Meritocratic utopia Lead with 100% Transparency; 100% truth-talking. Fair and objective advancement with zero politics
• Growth through Inclusion & Diversity Consciously respectful of others with different thoughts, ideas, styles, languages and thoughts. Locally relevant, globally diverse, always kind
• Impenetrable Integrity Always guided by our rock solid moral compass. We instinctively know what is right and wrong

Job Classification

Education

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Keyskills:   Manager CRM