Customer Support Officer - Hyderabad @ Apollo Hospital

Job Description

Apollo Tele Health Services is hiring for Customer Care Executive at Madhapur, Hyderabad

Position: Customer Support

Qualification: Any Graduate or Intermediate with and without Experience 0 to 3 years into voice process

Job Location:

Apollo Tele Health Services, 9th Floor, Krishe Sapphire Building, Hitech City Road, Madhapur, Hyderabad - 500033.

Landmark: Opp. Durgam Cheruvu Metro Station, Metro Pillar No: C1750

Mandatory Documents:

1. Updated resume

2. Aadhar Copy

Call Center Executive Job Responsibility :

1. Identifying Customers needs, Clarify information, research each issue and provide solutions.

2. Follow Communication Scripts when handling different topics.

3. Build Sustainable relationships and engage customers by taking the extra mile.

4. Keep records of all conversations in our call center database in a comprehensive way.

5. Should be able to coordinate with various teams to ensure smooth service to customers

Requirements:

1. Previous experience in Customer Support role.

2. Strong Phone & Verbal communication skills along with active listening.

3. Customer focus and adaptability to different personality types.

4. Ability to multitask, set priorities and manage time effectively.

5. Flexible to work in Night shift.(NO night shift for Female candidate)

6. Good typing skills.

7. Excellent command over English, Hindi or Telugu/Tamil/ Kannada/ Odia/ Marathi languages Mandatory

Company Website URL: http://www.apollotelehealth.com/

Regards,

Aakash Karan,

Email Id : Aa*****k@ap************s.com

Phone No : 9154731***

Apollo Tele Health Services.

Job Classification

Industry: Medical Services / Hospital
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MBA/PGDM in Marketing

Contact Details:

Company: Apollo Hospital
Address: 88,MSR BLOCK 9th Floor,Krishe Sapphire,HITECH CITY, MAIN RAOD,MADHAPUR, Hyderabad, Telangana, India
Location(s): Hyderabad

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Keyskills:   customer care Customer Support voice process Bpo Voice Voice Support