Integration Operations Engineer - - Replicon
- Replicon
- 3 - 7 years
- Remote
- 2 years ago
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Job Description
- To provide level 2 technical assistance related to integrations and automation solutions.
- Should have good knowledge of products, automation, and integrations tailor-made for the customer.
- Ability to handle escalations reported by other teams or customers.
- Should maintain quality and adhere to SLA, process security policies.
- Collaborate with other operational and development teams during triage and resolution of operational issues.
- Adhere to the incident management procedure based on the severity.
- Capturing detailed documentation on the reported incident, communicating to respective stakeholders
- Should take ownership of reported incident
- Should follow the change management process in implementing any changes reported from incidents.
- Ambitious, Tech support expert with any Bachelors Degree
- A minimum of 3 years of experience in product support, especially software applications/integration.
- Good customer service skills, including communication (verbal and written), active listening, and interpersonal skills.
- Excellent problem-solving ability, troubleshooting, and critical thinking skills
- Good understanding of software applications, especially web-based applications and related technology.
- Knowledge and understanding of cloud integration. Hands-on experience would be an added advantage.
- Good understanding of API and Web Services
- Good understanding of any SQL Server and/or Oracle database management systems
- Ability to work on complex scenarios with time limits and available resources
- Comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team
- Experience and willingness to work in a 24/7 support environment
Location - PAN India
Job Classification
Industry: IT Services & ConsultingFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: RepliconLocation(s): Remote
Keyskills: Automation Change management Incident management Subject Matter Expert Customer service Troubleshooting Application software Operations Product support SQL
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