BOB - Product Support Specialist - Chennai @ ADP

ESSENTIAL RESPONSILITIES: .

• Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met.
• Team performance Management: Guide, mentor and coach a team of support executives for responding to tickets/queries raised through mail.
• Ensure complete customer satisfaction based on NPS and TAT for closing tickets.
• Single point of contact to the customer/team for all product related queries both internal and e
• Should be able to develop continuous customer loyalty.
• Act as a further escalation point for unresolved or escalated calls.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service .

REPORTING RELATIONSHIPS :

• Supervisor : Assistant Manager

QUALIFICATIONS :

• Education : Bachelore of Science / Engineering graduate .
• Experience : Minimum 2 years of experience in technical support and helpdesk
• Generic Skills :
• Excellent problem solving, coordination and interpersonal skills driving to results and deliveries.
• Excellent telephone manner and language communication skills.
• Excellent articulation skills.
• Ability to provide leadership in customer service and customer communication.
• Target focused and result down.