Team Leader Operations- Immediate Joiner_ @ InterGlobe

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Team Leader Operations- Immediate Joiner_

InterGlobe
2 - 6 years
Noida, Gurugram
4 years ago
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Job Description

Job description

Travel/GDS experience preferred.

Manage team of 15 20 Team Members
Managing Team Performance Productivity // Quality // Shrinkage // Attrition
Coaching new team members
Review processes and come up with recommendation which can help to improve overall performance / CSAT
Identify TNI and bridge process gaps
Weekly monitoring and coaching to team members
Floor support and handling escalations
Manage and achieve IC targets
Maintain AHT levels as per the given targets for different tenure bucket
Basic knowledge of computers and MS excel
Experience in handling a team and ability to manage team members and subordinates - Preferred
Strong supervisory skills
Excellent written and verbal communication skills in English
Organized and Methodical
5 days Working
Location-Gurgaon
WFO

Interested candidates share their updated resumes on

an****************i@ig*********s.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Consulting,
Role Category: Other Consulting
Role: Other Consulting
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate

Contact Details:

Company: IGT Solutions
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills: Team Handling Travel GDS Team Leader Operations shrinkage team leading International Voice Process

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Create password

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InterGlobe

BPO

Team Leader Operations- Immediate Joiner_ @ InterGlobe

Home > Other Consulting