Shaadi.com is Hiring For Customer Service
- People Group
- 1 - 3 years
- Mumbai
- 4 years ago
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Job Description
Role As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role
- Manage post-sales experience and service of premium members of Shaadi SELECT.
- Involve in understanding member requirements and develop their profiles.
- Jointly prospect and shortlist suitable matches for the member.
- Represent the member and connect with desirable prospects.
- Facilitate meetings with only consented and relevant matches for the member.
- Renewal of membership
- Maintain a good rapport with customers.
- Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.
What you should have
- A year of relevant customer service experience.
- Extremely detail oriented and ability to organize.
- High on Emotional Quotient.
- An abundance of patience and persuasion.
- Bachelors Degree.
Candidate can contact or whatsapp their CV in 9967865*** ( Bushra HR ) or they can email their CV to bu*****s@pe**************e.in
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate, MBA/PGDM in Any SpecializationDoctorate: Any DoctorateContact Details:
Company: People Interactive (I) Pvt Ltd.Address: 2B ii,GROUND FLOOR, FILM CENTRE BUILDING, 68, TARDEO ROAD,MUMBAI, MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: customer service BPO Customer Care Voice Process Call Center Inbound Voice
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Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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