Traffic & Shipping Coord II @ Commscope

Job Description

JOB DESCRIPTION

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers-we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity
We are RUCKUS!
At Ruckus Networks, a CommScope company, we are constantly redefining connectivity to create a smarter, simpler, more connected world. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services.
Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what's possible in wireless network performance with flexibility, reliability, and affordability.
Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to go to extremes for the benefit of the pack. We win when our customers win, and that drives everything we do.
Ruckus Networks has been singularly focused on wireless performance, and we continue to lead the industry in performance innovation. Ruckus delivers innovative solutions to the most critical issues facing todays wireless networks: how to create affordable reliability and how to lead exponential growth.The Role:

Working in a fast-paced environment, RMA Coordinator will be responsible for providing RMA Support / assistance for various technologies in Ruckus products to our Enterprise customers. The RMA Coordinator will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus products.Qualifications:

• Minimum Diploma or Graduation
• 3+ proven experience in RMA Order desk/ Order Management / customer service
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of customers around the globe
• Strong customer handling skills and active listening
• Ability to communicate clearly and professionally, both verbally and in writing.

Soft Skills:

• Willingness to work in a fast paced and ambitious work environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer's happiness.
• Willing to go the extra mile and to view customer excellence as a personal objective.
• Excellent oral and written communication skills.
• Ability to find a solution for or to deal proactively with work-related issues.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a solid work ethic and a great teammate.

Responsibilities:

• Worldwide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty)
• Be responsible for all logistical details of HW dispatches
• Shipping Arrangement, Tracking, POD, Follow-up requests, etc.
• Process an Average of 190 orders and 1200 emails per week (internal and external emails)
• Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure accurate shipment, receipting etc.
• Daily discrepancy reporting reconciliation of defective returns with UPS
• Daily confirmation with UPS that orders are accurately transmitted, processed and shipped to customers
• Worldwide TPM coordination and dispatch:-

Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA
Dark Sites, Scheduled activities
2 / 4 hour and NBD SLA's

• Reverse Logistics:-

Management of defective part return
Extensive follow up with customer, acct team to get parts returned and properly receipted.Why CommScope and Ruckus

CommScope is pushing the boundaries of communications technology. For more than 40 years, we've been leaders in innovating 5G, private networks and Gigabit speeds everywhere - we're always anticipating what's next. Developments such as the Internet of Things, magnificent connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Ruckus is a Business Unit within CommScope, passionate about delivering groundbreaking solutions to build a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and effectively where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what's possible in wireless network performance with flexibility, reliability, and affordability.
Commscope is an Equal Opportunity Employer.7096070***

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Traffic & Shipping Coord II

Contact Details:

Company: Commscope
Location(s): Bengaluru

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