customer service representative International Voice
- Core Careers
- 2 - 5 Years
- Kolkata
- 4 years ago
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Job Description
Responds to customer inquiries, expedites critical orders, communicates dispositions,researches and resolves issues, and researches orders.
Principal Responsibilities:
May provide quote preparation, order tracking, backlog processing, invoicing, returns,
discrepancy resolution, customer credit problems and/or other such support to sales team
members and/or external customers (including order expediting, stock queries, reporting and
stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and
procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints
are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.
Job Level Specifications:
Acquired and applies working knowledge of the organization, job, practices and procedures
to be proficient in all aspects of job.
Performs functions semi-routine in nature and recognizes the need for occasional alternative
solutions.
Work is performed independently, with minimal supervision. Able to establish priorities and
manage time to complete work.
Collaboration with other departments or teams may be required to perform role. May
frequently respond to requests from others, internally or externally.
Impact of decisions may affect the department. Errors may result in loss of time, resources
and/or customer satisfaction.
Work Experience:
Typically requires a minimum of two years of related experience.
Employement Category:
Employement Type: Full timeIndustry: Electronics ManufacturingFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: customer service representative International VoiceContact Details:
Company: Core CareersLocation(s): Kolkata+ View Contact
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