Senior Technical Support Associate @ Tech Mahindra

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Senior Technical Support Associate

Tech Mahindra
1 - 5 Years
Hyderabad
4 years ago
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Job Description

Service Manager Unassigned Accounts, Responsibilities/Results/Outputs:

- Serves as a support resource to assist Customer/sales in the handling of Customer affecting service issues
- Maintains immediate availability to be assigned cases by identifying readiness in Q.
- Front door confirmations, sales acknowledgements and Customer contacts completed within prescribed timeframes and communicated to front door via prescribed process.
- Investigates and resolves concerns raised by the customer/Sales.
- Engages the resources appropriate for resolving issues.
- Ensures that end to end resolution is provided to the customer by coordinating with different teams
- Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
- Documents status and closure, per AT&T requirements.
- Provides status and updates to the Customer, sales, and service management leadership.
- Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.
- Sets Appropriate Customer expectations of adoption of e-Services throughout service delivery
- Complete Issue resolution within prescribed timeframes.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Senior Technical Support Associate

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...

Senior Technical Support Associate @ Tech Mahindra

Home > Customer Service Executive (Voice)