The Food & Beverage Shift Leader/Supervisor ensures that guests have a pleasant and memorable dining
experience. Monitors setup, maintenance, cleanliness and safety of dining areas. This individual is required to
act as Manager on Duty in the absence of the Dining Room Manager and Food & Beverage Manager. This
individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual
must coordinate food service between kitchen and dining staff.
Responsibilities
Oversee the activities of the servers and other dining room personnel
Maintain a good working environment
Adjust staffing according to the current days customer volume, event timing etc.
Supervise the organization of staff to ensure customer satisfaction
Plan and direct activities related to the service of meals
Ensure the quality of the food meets all standards
Maintain knowledge of stock on hand, informing managers when product is low
Execute server End of Shifts, recording sales in an Excel spreadsheet
Execute Dining Room, On course and Banquet Room End of Day
Present and ensure a neat, polished appearance by following established grooming and uniform
standards.
Perform other duties as assigned by the Manager/Supervisor
Qualifications
Minimum 3-8 years experience in supervisory position in the food & beverage industry
Smart Serve Certified
Must be able to work a variety of shifts (early morning, afternoon, evenings) including weekdays,
weekends, and holidays
Knowledge of Beer, Spirits, Wine and Wine Service
Effective communication skills: speaking, listening and responding
Ability to work as part of a team and interact with customers with a positive attitude
Good Physical Strength - Ability to stand/walk/bend/push/pull for extended periods of time, lift up 30 -
50 lbs
Ability to follow and take direction from Supervisors/Managers
Knowledge of golf an asset, but not required

Keyskills: communication skills leadership skills service hotel management organizational leadership time management guest satisfaction interagency coordination