Customer Care Representative_ Work @ Teleperformance Global

Job Description

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

• Mandatory Requirement:
• Laptop/desktop required with,

• Processor 2.50 Ghz,

• Core i3 & above or AMD Ryzen 3 & above,

  Min 4 GB RAM,

  Working webcam,

  Broadband Connection or Dongle with min 10Mbps upload and download speed,

  Typing speed: 25 WPM/ 90 Accuracy,

What's in it for Candidates

Comprehensive and detailed training and induction period to assist them in their new role with all of the information & knowledge they would need to succeed.

Family feel and engaging working environment,

At least 26 days annual leave,

Best Contact: Ayush Kumar Sharma

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Keyskills:   customer satisfaction customer support call center training customer care call center operations calling