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Technical Support @ Zg Staffing Solutions

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 Technical Support

Job Description

URGENT HIRING FOR TECHNICAL SUPPORT

Roles and Responsibilities:

  • Building domain expertise on Mobile VAS & Core services
  • Building product expertise, methods & practices to assist deployments
  • Travel onsite for deployments wherever applicable
  • Training customer on product usage
  • Conducting product User acceptance with customer
  • Participation in deployment audit and corrections
  • Documenting deployment procedures
  • Building expertise on Ticketing, Defect tracking & Monitoring tools
  • Building expertise on acceptance testing & Simulation in labs Prioritize & reporting issues,
  • Escalations to project & team Managers
  • Skill full Interaction with Development, Testing teams
  • Proactive resolution & trouble shooting of customer queries
  • Continuous Improvement & Feedback sharing from site experience

Ideal Candidate:

  • 10+3/10+2+3, Diploma / BCA / B.Sc. / B.E / B. Tech /MCA Freshers having scored in aggregate 60% & above (Branches - Computer Science / Information Technology / Electronics & Communication / Electronics Electrical) 2019, 2020,2021,2022 pass outs.
  • Exposure to Windows OS, MS office basics
  • Exposure to Linux OS basics.
  • Exposure to Database Oracle, MySQL, and SQL Query basics
  • Exposure to basic computer Hardware & Networking concepts
  • Fundamentals of programming languages C++, Java preferred
  • Good English communication & presentation skills
  • Good Problem solving & analytical skills
  • Customer Interaction skills.

Training: On Job Training provided for freshers

Location: Indiranagar, Bangalore

5 Days working Saturday and Sunday week off

  • Basis educational qualification with 60% any educational background 10+2+3 or 10+3 or BCA,MCA & engineering background except civil, certifications must be good at JAVA or C, C++.
  • Good at Communications skills, Analytical skills & problem-solving skills.
  • Exceptions: OK to provide opportunities for candidate with maternity break or career break who would like to restart their career as Software engineers but should be good at Java and C++

 

Interested Candidates 

Call @ Tanzela - hidden_mobile

OR 

Email @ hidden_email

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical Support

Contact Details:

Company: ZG Staffing Solutions
Location(s): Bengaluru

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Keyskills:   technical helpdesk it helpdesk technical voice process c++ it support it service desk java technical support

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