Software Support Engineer @ Smart Step India

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Software Support Engineer

Smart Step India
0 to 1 Yr
Bhopal
4 years ago
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Job Description

s
Location - Bhopal
Experience -0 to 4 years
Education - B.E. /B.Tech/BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree /
Any Specialisation
Salary - 2 LPA(As per the experience and Interview)

We are looking for a Software Support Executive is an ongoing service that ensures the
maintenance of a custom software solution. This service includes fixing bugs, resolving
queries, developing new features and code updates.

Responsibilities

Should perform online & offline demos for clients.
Providing help and answers to the customers' technical issues through incoming &
outgoing calls.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for the proper escalation of unresolved issues to the
appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.

Requirement

Should have knowledge in the software industry & online Client support
High customer and service orientation
Proven working experience in enterprise technical support,
At best, practical help desk or customer support experience

Skill :

Strong problem-solving skills.
Excellent client-facing skills.
Excellent written and verbal communication skills

Interested Candidates kindly contact hidden_mobile or share your hidden_email

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / HelpdeskCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Software Support Engineer

Contact Details:

Company: Smart Step India
Location(s): Bhopal

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Smart Step India

Smart Step India is a fast evolving company providing immaculate value-added Human Resource Solutions. The prime focus is on Search & Recruitment, HR Process consulting, and Training & Outsourcing.

Software Support Engineer @ Smart Step India

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