Customer support/Telecaller/BPO voice process @ Black And White

Job Description

Job description

Dear Aspirant,

Hiring for International bpo / Customer Support Associate & Sr. Customer support associate for Freshers Candidates .

2way free transport

LOOKING FOR IMMEDIATE JOINERS. - ONE DAY INTERVIEW PROCESS.

HIRING FOR 10 DIFFERENT MNC BPO'S- FREE JOB PLACEMENT.

Spot Offer!!

One day Interview Process

HR
OPS Round

For more information

Contact HR Divya @ 9513644***

Email [Confidential Information]

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

For more information

Contact HR Divya @ 9513644***

Email to [Confidential Information]

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Customer support/Telecaller/BPO voice process

Contact Details:

Company: Black And White
Location(s): Bengaluru

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