Assistant Manager - Customer Success
- moglix
- 0 - 3 years
- Hyderabad
- 2 years ago
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Job Description
Role Objective
The role includes coordinating with multiple teams and ensuring that all the ordersare closed within the promised timelines. This includes strategic and tacticalguidance, usage tracking, fulfillment and invoicing support and measuring OTIFetc. and ensure upward growth in Customer Experience.
Role Responsibilities
- Managingthe Suppliers Pick Up Plan and ensure that Pick up SLA s are met.
- Managing delivery plans based on internal KPIs; achieve higher productadoption, customer satisfaction, and overall OTIF.
- Managing product-related, fulfillment-related or process-related queries fromthe customer that occur on the platform.
- Coordinating with teams for End to End Order Status from Supplier Pickups withDelivery (Order Life Cycle).
- Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
- Producing regular status, and quarterly activity reports to Moglix leadership.
- Maximize appropriate use of technology to improve order efficiency and thusimproving the customer experience.
- Managing support issues and escalations for Moglix customers
- Ensure excellent internal communication with business units and CustomerService team to help foster a customer-centric culture.
- Identify opportunities throughout the process to minimize operating costs.
- Drive the development and implementation of policies and procedures throughoutcustomer service to maximize operational efficiency and profitability.
- Develop and deliver the people agenda to promote best in class service.
- Work closely with relevant stakeholders to ensure End to End Order lifecycle iscompleted within the timeframe. It included strategy, plans and discussions,for both current product/platform and new product developments.
Job Classification
Industry: InternetFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: moglixLocation(s): Hyderabad
Keyskills: Customer satisfaction Production Relationship Manager Technology Customer service Management Customer experience Operations
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moglix
We are an Asia-based B2B commerce company intensively inclined towards B2B procurement of industrial supplies, in particular, MRO, Safety, Electrical & Lighting, Cleaning & Laundry Supplies, Office Supplies, Tools and many more industry essentials. Owing to the fragmentation of products and ...
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