Zonal Sales Grievance Manager
- Max Life Insurance
- 7 to 12 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
Zonal Sales Grievance Manager
This job is responsible for tracking overall hygiene of zonal sales operations, covering areas of process compliance, operational risk management, team productivity, underperformance management, data security, etc., and driving closure on arising gap areas and action steps. It works to track and review Key Risk Indicators pertaining to different processes, products, customer segments, etc. and work with teams on resolving issues/ mitigating operational risks. It also works with teams and ensures appropriate actions are taken on underperformance, fraud and indiscipline cases among team members and channel partners/ vendors to optimize sales performance.
Sales Operations Compliance
Monitor business operations against adopted practices and norms via periodic audits, spot checks, etc. and report on the same, highlighting deviations status
Liaise and proactively communicate with zonal stakeholders, sales team members to help institutionalize sales hygiene principles in day to day sales operations
Constantly upgrade knowledge on compliance and regulatory norms, including business practices in the zone, and share relevant insights with the Head Sales Governance
Track deviation cases such as discipline issues, non-compliance by team members/ channel partners, etc. and follow up to ensure action steps completed as required; intervene with concerned stakeholders/ escalate as required to ensure adherence.
Operational Risk Management
Track Key Risk Indicators for zonal sales operations through detailed analytics cascaded from Head Sales Governance/ from Data Analytics team, and intervene/ escalate in cases of specific parameters deviating from defined normal limits
Check for practices that might lead to diverse risks like misspelling, foreclosures, data theft, losses, etc. during audits and spot checks, and report on the same to Head - Sales Governance
Proactively communicate with and guide zonal sales team members on specific issues, providing insights on technical aspects as well as state/ property/ stakeholder specific considerations for effective risk mitigation
Sales Performance Optimization
Work with identified underperformance cases, partnering with concerned team members and managers on ensuring a clearly defined, time-bound Performance Improvement Plan (PIP)
Track progress on the PIP through periodic follow-up and report on progress to Head Sales Governance, liaise with zonal stakeholders as required (Manager, other team member, seniors, etc.)
Qualifications:
Any Graduate
Minimum Experience Level:
7-12 Years
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services Role Category: Sales / BD Functional Area: Not ApplicableRole/Responsibilies: Zonal Sales Grievance ManagerContact Details:
Company: Aditya BirlaLocation(s): Delhi, NCR
Keyskills: area sales zonal sales sales management business development
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Max Life Insurance
About the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of As...
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