Customer Care Executive @ Teleperformance Global

Job Description

Dear Candidate,

We are hiring for Fresher & Experienced candidates for Inbound & Outbound Voice Processes- Gurgaon Location.

Total no of Vacancies- 100

Roles and Responsibilities :

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Desired Candidate Profile :

Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

To schedule your Interview Please contact

HR- Yogita
9301123***

Please bring 1 Updated Resume, Identity Proof and Vaccination Certificate.
Do not forget to mention my name HR Yogita on top of your Resume.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Care Executive

Contact Details:

Company: Teleperformance Global
Location(s): Mumbai

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