Sr.business Analyst - Delhi - Muthoot Finance
- Muthoot Finance
- 1 - 6 years
- Delhi, NCR
- 3 years ago
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Job Description
- 3-4 Years of experience in any of the following Application; CRMNEXT, Salesforce, Microsoft
- Dynamics, or any other Standard CRM or Lead Management Systems.
- Bachelors or Masters degree in a related field
- Strong communication skills and ability to work across various business units to scope and understand their needs.
- Prior Experience of CRM Implementation Support (CRMNEXT , Dynamics or Salesforce)
- Proven experience of CRM On-Premise Implementation for large organizations.
- Strong understanding of SOAP and Rest based API integration methodologies and hands-on experience
- Exposure to Integration of CRM tools with third party and in-house applications
- Prior experience in implementation/rollout of CRM Modules / Preparation of solution Design -
- Development - Test - Rollout - Post Production Support.
- Impact Assessment of functional requirements through collaboration with cross functional teams.
- Experience in managing the Integration and troubleshooting of CRM integrations with Core
- Applications, CTI, Mobile, WhatsApp Social Media or any other system
- Evaluating business processes, anticipating requirements, uncovering areas of improvement and be able to come up with requirement matrix.
- Performing requirement analysis and documenting and communicating the result of efforts.
- Good understanding of the Banking integration application landscape.
- Good understanding of agile methodology and should be able to create comprehensive user stories
- and define acceptance criteria.
- Work closely with the technology team, testing team and vendor partners on functional as well as non-functional requirements.
- Should have a fair understanding on Gold Loan origination, loan management and collections as well as Insurance
- Facilitate requirement elicitation sessions review meetings with Business SMEs, Product Owners end users recommend solutions based on CRM best practices in line with product offerings.
- Work closely with business leadership to respond to and proactively identify, challenges that can be solved with system / process improvements.
- Work closely with Product, Development and Functional Teams in determining the technical feasibility of the proposed requirements.
- Develop Process flows, Wireframes, Swim lanes functional specifications
- Working closely and collaboratively with Business Users to devise effective solution.
- Exceptional Analytical skills including proficiency in Microsoft excel.
- Preparing Business System Design Documents.
Job Classification
Industry: Financial ServicesFunctional Area: Data Science & Analytics,
Role Category: Business Intelligence & Analytics
Role: Business Intelligence & Analytics
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Ph.D/Doctorate in Chemistry
Contact Details:
Company: Muthoot FinanceLocation(s): Delhi, NCR
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Keyskills: Post production Excel Production support Social media System design CTI Agile methodology Troubleshooting CRM Salesforce
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