Housekeeper
- Searchline Database
- 2 to 7 Yrs
- Multi-City, India
- 2 years ago
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- Report this job
Job Description
We're a family-feel team that loves to work and play together. We're now hiring Part-time Housekeepers as our team moves forward in expanding globally.
Our dedication and sincerity to our guests are what enables us to achieve brand loyalty and admiration. In our service, we use our personalities and bring out our values - selflessness, trustworthiness, approachability and playfulness - to our guest experience.
As a team, we connect with each other and encourage one another to curate experiences for ourselves, one another, and our guests. We nurture growth and encourage the best of each others individual personalities to shine through to each other and our guests.
CORE WORK ACTIVITIES
Managing Housekeeping Operations
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Observes service behaviors of employees and provides feedback to individuals.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Participates in the employee performance appraisal process, providing feedback as needed.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Job Requirements/Qualifications:
- Previous professional cleaning or hotel housekeeping experience is an asset, but not necessary
- Previous customer service experience
- Attention to detail, organizational skills and excellent observational skills
- The ability to adhere to safe work practices
- The ability to understand and communicate in written and spoken English
- Physical fitness and dexterity
- Friendly and enthusiastic manner, great sense of cooperation and teamwork
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: HousekeepingFront Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Housekeeper
Contact Details:
Company: M/s Chauhan CraneLocation(s): Multi-City, India
Keyskills: hospitality laundry services guest service customer service customer satisfaction housekeeping management performance appraisal
Searchline Database
\r\nAdidev Herbals Pvt. Ltd.\r\nhttp://www.adidevherbals.com\r\nAdidev Herbals Pvt Ltd. is a market leader in Herbal health care products with its presence PAN INDIA.. Adidev Herbals have a wide platform to\r\nmanufacture hair; Skin care treatment based products, pharma products and other beauty and...
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