Shift Supervisor- Event Management- Pune
- 3i Infotech
- 6 - 11 years
- Pune
- 3 years ago
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Job Description
Roles and Responsibilities
This role is accountable for the management of a regional Event Management Shift Team involved in the monitoring and management of Application related Events. In addition provides execution of the Major Incident Management function where required. Key to success is the leadership, development and overall success of a team of Event Management resources who operate in a 24x7 mission-critical environment. Also key is the ability to work collaboratively with external clients and internal stakeholders ensuring optimum customer service to all. In addition, be the SME for alerting and monitoring toolsets and their configuration.
Main Responsibilities: - Lead, manage, mentor and develop a team of Event Management Operators to support individual, team, business unit and corporate objectives. - Identify, develop and implement individual and team training plans as defined in performance planning and review processes. - Manage the rostering of own and other Event teams to ensure optimum staff coverage - Set team objectives in accordance with corporate objectives. Conduct regular staff reviews. - Ensure own and teams adherence to meeting and exceeding Operational and defined Service Levels - Manage requests for alert configurations and implement. - Review Knowledge documents for consistency to standards and relevance to team requirements. - Ensure handovers between own and other teams are conducted effectively. - Build and maintain effective relationships with all internal stakeholders. - Provide reporting on team performance and adherence to OLAs/ SLAs. - Execute the Major Incident Management process within strict accordance of Fiserv policy guidelines. - Attend Start of Day and Production review meetings and provide required inputs - Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development - Schedule BAU activities of the shift team. Complete KPI and SLA Reporting as required.
Interested candidate please email on ra********g@3i*******************y.com
Call on 8082271***
Job Classification
Industry: Hardware & NetworkingFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: 3i Infotech LimitedAddress: TOWER NO 5,3RD TO 6TH FLOOR,INTERNATIONAL INFOTECH, PARK,VASHI RAILWAY STATION,VASHI NAVI MUMBAI, MUMBAI, Maharashtra, India
Location(s): Pune
Keyskills: major incident management event management team training leadership development process improvement
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3i Infotech Limited 3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requir...
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