Tanium expert- Experienced Cybersecurity Engineer with minimum 5+ years of experience in System Administrator of Tanium.
Managing the Tanium Console and environment
Working with other teams such as Threat Detection, Incident Response and Threat Intelligence Unit and
endpoint Management to help them achieve their goals with Tanium.
Coordination with Customer and Team.
Responsible to administer, operate, and maintain threat environment, including installation, configuration, tuning, and maintenance of components of EDR & AV (TrendMicro, Carbon Black, CrowdStrike, Cylance, Cortex XDR)
Exception creation and management of EDR & AV (TrendMicro, Carbon Black, CrowdStrike, Cylance, Cortex XDR)
Familiar with IT infrastructure capacity planning.
Excellent customer service and communication skills.
Communicate and coordinate frequently with end users as well as with local, regional, and global support teams
Identify patterns in end-user issues/tickets and escalate to 3rd level support team/architects
Support the technical research and analysis activities performed by the 3rd Level Support team to identify root causes and test resolution
Work closely with Active Systems Service Owner to meet or exceed ticket SLA metrics
Review, update and enhance internal Knowledge Base by creating SOPs, Knowledge articles.
Experience with supporting and troubleshooting any endpoint protection product
Focuses on excellent customer service and needs of the user community.
Interested candidates may respond to re********t@ai****a.com
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: Hardware & NetworkingFunctional Area: Engineering - Hardware & Networks, Role Category: HardwareRole: HardwareEmployement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Any PostgraduateDoctorate: Any Doctorate