BNY Mellon | Group Manager Client Service
- BNY Mellon
- 11 - 18 years
- Pune
- 3 years ago
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Job Description
Roles and Responsibilities
**US Shift - PST**
- Client Service - M3 Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily.
- Maintains familiarity with industry best practices and seeks opportunities to implement them as appropriate.
- Sets policies and procedures for teams managed.
- Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
- Resolves overly complex or non-routine issues or inquiries from senior-level or key individuals to clients, as needed.
- Maintains relationships with business leaders to report client trends and needs.
- May provide forward-looking insight on client issues and trends to drive future revenue growth.
- Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported.
- Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
- Manages multiple client service/support teams.
- Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
- Teams support multiple, complex client accounts.
Desired Candidate Profile
- A Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- 10+ years of total work experience with at least 3 years of management experience preferred.
- Experience in an operational area and/or client services preferred.
- Strong hands-on experience on Loan Reconciliation, Loan Processing, Loan Syndication
If you find this this opportunity interesting kindly share your updated profile on Sa*********e@bn******n.com
Job Classification
Industry: BankingFunctional Area: BFSI, Investments & Trading,
Role Category: Banking Operations
Role: Banking Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: BNY MellonAddress: Tower S3,Level I,Cybercity, Magarpatta City,Hadapsar, PUNE, Maharashtra, India
Location(s): Pune
Keyskills: Loan Reconciliation Loan Processing strategic initiatives group management Corporate Credit Syndicated Loans client servicing Syndication Loan Syndication
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