Call Auditor/Call Quality Analyst @ Angel Broking

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Call Auditor/Call Quality Analyst

Angel Broking
2 - 4 years
Kolkata
4 years ago
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Job Description

Monitoring and auditing calls for assigned employees
Audit calls and give feedback on strength and developmental areas to improve employees sales performance
Ensuring achieving the assigned monthly audit
Using quality monitoring data management system to compile and track performance at individual level and share feedback
Provide feedback and quality report with internal team
Suggest training needs and developments

Required Candidate profile

Candidate Should have experience in auditing calls, Quality assessment
Good communication skills
Good listening skills

Interested candidate contact

e mail id : sh*******k@an*********g.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Quality Assurance,
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MCA in Any Specialization, M.Tech in Any Specialization
Doctorate: Any Doctorate

Contact Details:

Company: Angel Broking
Address: Ground Floor, G-1, Ackruti Trade Centre,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Kolkata
Website: http://www.angelone.in/

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Keyskills: quality analysis call quality quality monitoring feedback Call Monitoring training needs communication skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Angel Broking

Angel Broking Limited

Call Auditor/Call Quality Analyst @ Angel Broking

Home > Business Process Quality