IT Service Desk @ TalentEdge Recruitment

Job Description

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone and email
Maintaining an Asset Database and tracking changes
1st line support - troubleshooting of IT-related problems from in-house software to hardware, such as mobile phones, laptops, PCs, and printers
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Log all calls into ServiceNow
Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in Microsoft Office applications used within (Word, Excel, Outlook, PowerPoint)
Provide stats for the weekly Service Desk report on call trends
Publishing support documentation to assist staff with requests for information & provide staff training if required
Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating groups etc.
Mobile device (iOS & Windows) account management and provision
Avaya & Lync/Skype for Business basic support
VPN and remote connectivity support
To arrange for external technical support where problems cannot be resolved in house

Employement Category:

Employement Type: Full time
Industry: Oil
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: IT Service Desk

Contact Details:

Company: TalentEdge Recruitment
Location(s): Vadodra

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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