Account Manager Revenue Cycle at Mumbai @ Intact Search

Job Description

Dear Candidate,

Greetings of the day!   We are looking for Account Manager Revenue Cycle (AMRC) at Mumbai with US Based IT Company   Kindly go through the above JD and company link    Profile :- Account Manager Revenue Cycle (AMRC)   Location :- Mumbai (Andheri-Chandivali)   CTC :- As per Industry norms    Experience:- Min 1+yrs exp    Gender :- Male/Female   Shift :- Night Shift (6pm to 3am / 7pm to 4am)   ***CURRENTLY WORK FROM HOME***   Role Description :- The role of a Account Manager Revenue Cycle is to act as a focal point of contact after the client goes live. He/She is to manage customer relationships, expectations and customer business. He/She will also be responsible for assessment, risk, financial analysis and customer satisfaction.
  Key Responsibilities:- 1. Knowledge quotient:-

• Be updated about the new features and enhancements within the product
• Be updated with product, process and technical knowledge

  2. Customer interaction:-

• Communicate with assigned clients to assess their comfort with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative
• Conduct strategic calls with customers on a regular basis
• Document the key points of the conversation in the internal portal, maintain security and compliance measures

  3. Risk and financial analysis:-

• Identify any potential risks that could affect the customers day to day operations on a case, project or trends
• Report and create a root cause analysis report for the identified risk to the supervisors
• Create a preventive plan of action for the identified financial risk and communicate it to the stakeholders and customers
• Document the key points in the internal portal, maintaining security and compliance measures

  4. Customer satisfaction:-

• Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction
• Liaise with internal teams to get resolutions to customer queries or cases on a timely manner
• Review customer feedback and create an improvement plan for any constructive feedback

  Thanks and Regards, Dolly Satra  Intact Search hidden_mobile   hidden_email

Employement Category:

Employement Type: Full time
Industry: Medical / Healthcare
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Account Manager Revenue Cycle at Mumbai with

Contact Details:

Company: Intact Search
Location(s): Multi-City, India

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Keyskills:   voice process international call center international voice process cre international bpo cse client handling client servicing