Deputy Branch Manager - Erode / Tiruchengode
- Indusind Bank
- 4 - 7 years
- Tiruchengode
- 4 years ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities
- Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics
- Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
- Maintain lobby hygiene
- Overall cleanliness of the lobby/customer area
- Standard Look & Feel
- Greeting norms in person/ over phone
- Display of brochures/ RBI circulars as per requirement
- Educating clients on NBD channels/new products & services
- Dressing/grooming as per Banks laid down guidelines
- Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team
- Welcome calling to be completed within 3 days TAT for the CSE team
- Equal assignment of the WC interactions across all CSE
- Cross-sell % to be at least at 30% on welcome calling by the CSE team
- Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.
- Anticipating customer needs and offering tailored solutions thereby helping him stay ahead
- Operations and Productivity
- Cash, ATM, Remittances & Deposits
- Clearing
- Account Opening & Closure
- Internal Controls
Desired Candidate Profile
- Any Graduate/Post-Graduate with Minimum of 4 - 7 years of experience in Retail Banking Operations
- Good communication skills
- Good Analytical skills
- Aged below 42
Suitable CV's can be shared to ak*****j@in*****d.com
Job Classification
Industry: BankingFunctional Area: BFSI, Investments & Trading, Role Category: Banking OperationsRole: Banking OperationsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: INDUSIND BANK LIMITEDAddress: TOWER- I,Floor 8, One IndiaBulls Centre, 841 Senapati Bapat Marg,Elphinstone Road, MUMBAI, Maharashtra, IndiaLocation(s): Tiruchengode+ View Contact
Keyskills: Operations
Fraud Alert to job seekers!
₹ 4,00,000 - 8,00,000 P.A
Similar positions
Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in