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Virtual Walk-in drive for Customer Service Non-Voice Process professionals @ Genpact India

Home > Customer Service Executive (Non-voice)

 Virtual Walk-in drive for Customer Service Non-Voice Process professionals

Job Description

Title :Customer Service Non-Voice Process
Experience : 0 -4

Location : Gurgaon/Gurugram

Time: 10AM to 1PM
Date of Drive : June 10th 2022
Zoom ID: https://genpact.zoom.us/j/8646072***

Responsibilities
Respond to customer queries and customer's concern
Making outbound calls to Customers and Employers
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and bring up product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible

Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Virtual Walk-in drive for Customer Service Non-Voice Process professionals

Contact Details:

Company: Genpact India
Location(s): Noida, Gurugram

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...