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Quality Analyst Travel Process @ HR Planning Network

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 Quality Analyst Travel Process

Job Description

( Travel Process)

Key Job Responsibilities:

  1. Checking/Supervising overall performance of the team.
  2. Monitoring calls/email/Chat transactions on daily basis.
  3. Analysis of the team and sharing the feedback with the entire team.
  4. Provide feedback through one-on-one coaching sessions.
  5. Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices.
  6. Communicate quality updates on regular basis.
  7. Identify common areas of improvement and conduct refresher trainings.
  8. Generate reports and analyze data regarding the overall performance on a weekly/monthly basis, along with action plans for improvement.
  9. Provide suggestions regarding process improvements and increasing the customer satisfaction levels.
  10. Participate and conduct joint calibration sessions with the Operations, Outsourced partners, and Training teams.
  11. Ensure that the targets regarding the overall quality and Customer Satisfaction levels are met and exceeded.

Job Requirements:

  1. Excellent knowledge on business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory.
  2. Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.
  3. Need to be able to interface with IT/HR/ Training/Operations to collate data & generate various quality reports.
  4. Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations.
  5. IATA certification will be an added advantage.
  6. Should be ready to work in shifts if required. Experience Minimum 2-3 years of experience as a Quality Analyst in a domestic/international BPO. Qualification Graduate and above Others Computer savvy; Highly qualified to manage customer expectations and telephone / email etiquette

Interested candidate share resume on given email id- hidden_email and also share details in given format-

Name / Skills / Total exp / Current salary / Notice period / Location

Thanks & Regards

Deepak / hidden_mobile / hidden_email and de********n@gm**l.com

Employement Category:

Employement Type: Full time
Industry: Travel / Tourism
Role Category: Tour / Travel Management
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst Travel Process

Contact Details:

Company: HR Planning Network
Location(s): Mumbai

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Keyskills:   quality analyst travel trainer travel consultant

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HR Planning Network

HR Planning Network is a Staffing Solutions company. Which provides 'manpower services', 'Permanant staffing' revolution in India. Description ABOUT US HR Planning Network ., established in Year 2010 is a leading IT & Non- IT Manpower Recruitment Consultant l perspective in fulfilli...

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