Customer Care Executive
- Open Mind Services
- 0 to 3 Yrs
- Noida, Gurugram
- 2 years ago
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Job Description
The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.
Rolls and Responsibilities
- Associate will be responsible for handling incoming and outbound calls from customers.
- Answer calls professionally to provide information about the product available.
- Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Escalating the calls to level 2 if required.
- Associate must reply to those queries in a set format.
- Handle all the complaints of customers and pacify them.
- Responsible to take the feedbacks from the customer and share with the concern person/deptt.
- Taking follow-ups from management for the complaints and feedback closure.
Competencies and Skills Required
Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:
- Good communications skills
- Ability to listen proactively
- Problem solving skills
- Good interpersonal skills
- Ability to handle work well and maintain quality
Qualifications/Other Requirements
- Any Graduate/Preferably Commerce Graduate
- 0 to 3 years of experience in Customer Service.
- Should be fluent in English and Hindi
Designation: Customer Care Executive
Benefits:
- Provident fund (PF)
- Employee State Insurance
- Paid leaves / Leave encashment
- Sunday Fixed Week off
Workdays per week: 6 days
Contact - Reena hidden_mobile
Company Name: Open Mind Services Limited
B2-943, Spaze I Tech Park
Sohna Road Gurgaon
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive
Contact Details:
Company: Open Mind ServicesLocation(s): Noida, Gurugram
Keyskills: inbound calls incoming inbound process calling calls
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Open Mind Services
OPEN MIND SERVICES LIMITED Open Mind Services Limited is a leading Knowledge Process Outsourcing (KPO) company meeting outsourcing demands in varied fields such as Tele Health Help Desk, HR Back Office, Facility Management Helpdesk, Vendor Management, Lead Generation, and Call Centres
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