Serves customers by selling products and meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the companies bottom line by problem solving and turning frustrated clients into repeat customers
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic)Sales / BD Functional Area: Not ApplicableRole/Responsibilies: Hiring For Customer Service Representative.