Customer Support Executive Technical Support Voice Process Night Shift @ 24/7 Customer

We primarily deal with Computers, Laptops and Tablets.
We provide services in-store, on-site, and over the Internet via remote access, and also provide 24-hour telephone and emergency on-site support.
We are the Frontline Support agents and are the first point of contact for any issues the customers are facing with their Computers and Laptops.
We assist customers in troubleshooting some common technical issues using what we call Quick Fixes.
If an issue cannot be resolved using a Quick Fix, the agents use their knowledge of technology, match it to a specific channel and recommend a correct solution to the customer. They also provide in-house appointment.
Some of our major contact types are Device performance issues, Software install or TBS, Printer issues, Checking on repair status, Booking appointments (In-Store or In-Home).
Our Major metrics are NPS, AHT, Case to Call and Dispatch%.

Shifts: Rotational Shifts/US Shift/Australian Shift (Primarily Night Shifts).
Working days: 5 days a week. (2 days rotational week off)
Working hours: 9 hours per day including 1 hour of break.

Job Specification
Qualifications: 12th Passed and above (Fresher and experience)
Age: 19 to 40 Yrs

Mandatory skill sets to have:
Excellent Verbal Communication skills.
Good logical reasoning & analytical skills, excellent customer service skills, able to interact with customers via call or chats.
Should be able to answer servicing questions.
Typing skills.
Good Personality and discipline.

Benefits:

Transport: Free transportation with door to door pick up and drop facility round the clock.
Life Insurance for self-Medical Insurance for self and immediate dependents
World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones

Voice Process Interview Rounds:
HR
Versant
Ops Round

Contact Person : HR suresh gopalakrishna
Registration Code : 086

If interested, Kindly join the zoom bridge provided as below for the virtual interview:
Zoom Id: 7760787***
Passcode: 247

Timing: 11 AM to 1155 PM
Date: 12th May 2022 to 26th June 2022

Company Address: Bangalore - [24]7.ai Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087