Technical support executive @ Core Careers

Job Description

Position Summary
Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience
Under Graduates/Graduates
Fresher
Desired Skills and Abilities
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.
Criteria
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided

Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: IT- Hardware
Role Category: Technical Support
Role/Responsibilies: Technical support executive

Contact Details:

Company: Core Careers
Location(s): Kolkata

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