Customer Support
- Neeraj Kumar1 Hiring
- 0 to 5 Yrs
- Multi-City, India
- 4 years ago
- Email to a friend
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Job Description
Responsibilities You are a seasoned enterprise SaaS support leader, with experience in setting up global support teams for both business and technical support The Head of Customer Support plays a key role in the Professional Services team They will report to the VP of Professional Services, and be responsible for all ongoing support for existing customers, once they have been onboarded The Head of Customer Support will inherit an outsourced L1 shared services support team, which covers our international customers during US ET non-working hours The plan is to expand the coverage so that we can manage a 24x7 schedule, as well expand to L2 within 6-8 months The Head of Customer Support will determine the best way forward in implementing this roadmap and scale the team as the business grows The plan is to expand the coverage so that we can manage a 24x7 schedule, as well expand to L2 within 6-8 months The Head of Customer Support will determine the best way forward in implementing this roadmap and scale the team as the business grows Provide a seamless 24 x7 support experience to all AIQ customers, including L1 support - platform UI and functionality questions/issues L2 support - technical support, including data operations Properly resource the team as the demand evolves across customers, ensures that support tickets are resolved on time, and customer expectations are managed Define processes, roles and responsibilities and the right metrics to manage the team Guide the team in developing troubleshooting guides (TSGs) and standard operating procedures (SOPs) Interested candidates are required to send their resume to: hidden_emailEmployement Category:
Employement Type: Full timeIndustry: Engineering / Construction Role Category: Customer Service (International)Technical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Customer SupportContact Details:
Company: Neeraj Kumar1 HiringLocation(s): Multi-City, India
Keyskills: customer support contact centers customer experience social media zendesk account management technical support customer service data entry troubleshooting
Neeraj Kumar1 Hiring
Enhances Visa Immigration is a immigration consultancy firm with headquarters in Delhi, India, and offices across India and Canada. With more than 10 years of experience in the immigration sector, we specialize in a wide range of immigration options suitable for aspirational individuals and families...
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