Customer Service- Pharma
- Freelancer N
- 3 to 8 Yrs
- Multi-City, India
- 2 years ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Employement Category:
Employement Type: Full timeIndustry: Pharma / Biotech
Role Category: Customer Care ExecutivePharmacist / Medical Representative
Functional Area: Not Applicable
Role/Responsibilies: Customer Service- Pharma
Contact Details:
Company: Priya EnterprisesLocation(s): Multi-City, India
Keyskills: patience adaptability clear communications ability to use positive language taking responsibility empathy self control
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