Technical Support Technical Support Executive Technical Support Associate @ I Tech Solutions

eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading
companies in the field of Healthcare IT.
Since ages, humans have attempted to increase life-span and improve the quality of health. Maintaining
paper records of patients led to errors in handwritten prescriptions, lost patient files and incorrect medical
treatment. This created the need for digitization of medical data. Digitization of medical data has helped
doctors and medical professionals reduce cost, reduce errors and improve the quality of healthcare, both for
doctors and patients.
We, at eClinicalWorks, have developed software that is used by doctors and staff at clinics and hospitals. We
also have created software for patients and interfaces for doctors to connect with pharmacies and
laboratories. Through our software and services, we help the doctors achieve the highest level of their
efficiency.
Since 1999, we have spread our wings not only across the 50 states of America but also created footprints
across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare
technology solutions of today and tomorrow.
We, at eClinicalWorks, hThe role of a Software Specialist is to communicate with customers (internal and external) to understand the
technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/She is also
expected to document the resolution steps in the CRM.ave dedicated our professional careers to improving healthcare.
We have been quoted in a Harvard business case

The role of a Software Specialist is to communicate with customers (internal and external) to understand the
technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/She is also
expected to document the resolution steps in the CRM.

Sr. No. Job Description Duty Statements
1 Knowledge quotient

Be updated about the new features and
enhancements within the product
Be in tandem with technological updates

2 Deployment

Check technical pre-requisites
Take back-ups and perform pre-validation
Deploy the patch/fix efficiently within a set
timeline
Perform post-validation to check the output
Document the entire process and steps
performed in the CRM
Interact/respond/ communicate with internal
teams or customers to keep them updated with
the progress of the tasks.

Troubleshooting.

Check for hand-over tasks from other shifts or
other departments; probing for details from the
tech or the customer
Understand the case history/pre-requisites
Plan steps to be performed
Execute or implement the steps
Document the entire process and steps
performed in the CRM

4 Testing

Test features for which the fix was applied
Conduct application testing on SaaS
environments

Need IT Graduates With Good Communication skills , Sal Upto 5 lacs.

Weekends OFF.

Freshers are welcome.

Interested candidates can share their resumes on [Confidential Information] or call/whatsapp 9220105***.

Regards,

Fatima Shaikh

Manager HR

9220105***

[Confidential Information].