Operations Executive - Hyderabad @ VFS Global

Job Description

Roles and Responsibilities :-

1. Document scrutiny and collection of applications for visa processing
2. Handle customer/applicant queries personally or via email, telephone.
3. Handle cash and bank related transactions if assigned and ensure 100% accuracy
4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
9. Ensure that the entire process is completed within the mandated Turn Around Time
10. Assist Deputy Manager/Operations Manager in execution of WB Project
11. Ensure judicious use of natural resources

Desired Candidate Profile :-

Fresher, Sales experience, Back office and front office

Perks and Benefits :-

1. Opportunity to Earn Incentive of Rs. 2000 Per month To 10000 Per Month
2. Hourly Overtime Allowance given to staffs working after 9 Hours shift
3. 30 Paid Leaves In a Year
4. 10 Festival Leaves In a Year
5. Uniform Pair 3 Shirts 2 Pants 2 Tie given Every Year
6. Uniform Stitching Allowance Rs. 2200 Given Every Year
7. Saturday and Sunday Weekly Off
8. Sunday Allowance of Rs. 2500 Per Month
9. 150000 Mediclaim For Employee and Spouse and Kids
10. 1000000 Lakhs of Group Personal Accident Insurance
11. 1000000 Lakhs of Life Insurance

Job Classification

Industry: Travel & Tourism
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: M.Ch in Vascular Surgery
Doctorate: Doctorate Not Required

Contact Details:

Company: VFS Global Services Private Limited
Location(s): Hyderabad
Website: https://www.vfsglobal.com/

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Keyskills:   Sales experience Fresher Back office and front office